F.A.Q.

Wigs

Q:  What is the best way to look after my wig?

A:   When you purchase a wig from us, we will include a detailed guide on how to treat your wig before and after wearing it. This will include how to cut your lace (if lace fronted).

Q:  If I  purchase a wig from you un-styled and then decide I want it styled, can you do this?

A:  Absolutely, just drop us a line with as much information as you can, we will tell you what to do next.

Q:  If I already have a wig and need it styling, can you do this?

A:  Not a problem, just get in touch with us with all information as to what you would like and we will tell you what to do next.

Q:  If I’m looking for a particular colour or style that’s not in your shop, could you still get it?

A:  We can definitely contact our supplier with regards to a different colour. If you need a certain style please contact us and will we do our best to help you.

Q:  What are your wigs made of?

A:  All our wigs are made of heat safe synthetic hair.

Q:  If when my wig arrives it’s not the colour I was expecting, what should I do?

A:   Don’t even take it out of the bag, contact us to start the refund process.

Jewellery

Q:  Are your earrings only for pierced ears?

A:  No, all our earrings are clip on’s. For the larger earrings we recommend you use a spot of spirit gum for extra hold.

Q:  Is your jewellery real?

A:  Although it looks real, alas it is costume jewellery.

Q:  Will your rings fit me?

A:  Yes, all our rings are adjustable to fit most hands.

Shoes

Q:  What if my shoes are too big?

A:   If they are only a little bit too big, we recommend trying a heel grip or insole, this will help secure the foot in the shoe.

Q:  What if my shoes are too small?

A:   There is a strong possibility that the shoe will stretch as you wear them. If you feel that there is no way your foot is going to fit, please don’t damage the shoe as you won’t be able to return it if you do.

Q:   This is the first time buying heels, what height do you suggest I go for?

A:   As a first time in heels we recommend starting with a 3 inch heel.

Q:   I have wide feet, what do you suggest?

A:    We have a few pairs that are for the wider foot. If it’s not what you are looking for maybe try a size up.

General

Q: If I need to return an item, how do I do this?

A: please read our returns policy.

Q: How long will it take to receive my order?

A: Deliveries in the UK, we will aim to get in the post the same day (excluding styled wigs), this then normally takes around 2-3 working days. Overseas deliveries will take longer, depending on the country.

Q:  Can I change my mind after I have placed an order?

A:  If the item has already been dispatched, you will have to go through the return policy. If it has we can refund minus a 15% admin fee.

Q: Do you charge for delivery?

A:  All UK deliveries are FREE (excluding the channel Islands)


Q: Do you deliver other than in the UK?

A: We do, please see the list of countries below that we deliver to. 

Austria, Belgium, Denmark, Finland, France, Germany, Italy, Hungry, Luxembourg, Netherlands, Portugal, Slovakia, Spain (mainland) Sweden. 

Please note: Parcels being delivered to Finland, Denmark or Sweden will be delivered to the recipient's closest Parcelshop.
Please be aware that the consignment can be tracked (upon the parcel/s arriving at the local Parcel Office), via www.postnord.dk (for Danish deliveries), www.postnord.se (for Swedish deliveries) or www.postnord.no (for Norwegian deliveries) using the Parcel ID number located under the barcode on the label (eg 91122334455SE). Please be advised that the consignment/s can only be held at the Parcel Office for a limited amount of time, so please collect as soon as possible. 

Who pays International charges and custom tax?

Any charges added to the delivery is the responsibility of the customer, The Brighton Birdcage is not responsible for any charges that are added.

What happens is my parcel gets lost?

If your parcel gets lost in the post, we have to wait until the courier service admits it's been lost and have excepted our claims form. Once this is in writing we can send the items out again. If you would prefer a refund, we have to wait until payment from the courier has cleared and funds are available.

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